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All of our questions were answered without hesitation. The representative appeared to be knowledgeable and rather pleasant. Did you feel the same way when communicating with Groupon? In order to view our relationship with TRUSTe, please visit the validation page visible by clicking on the TRUSTe seal.If you have unresolved privacy or data use concern that have not addressed satisfatorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.The normal business hours are Monday through Friday 10am to 6pm EST.The company typically does not offer live customer support on holidays.
Since Groupon is customer focused, we were excited that the automated system only required a push of one button.
Customers select the option, then immediately transferred to a live representative. We asked the customer care agent questions regarding the service and asked what we do when we have a concern.
Customers merely input name and email address and ask questions.
We send an email asking about the requirements for service and are awaiting a response.